Keratin Complex Hair Smoothing System

Frequently Asked Questions

What is the Keratin Hair Therapy™ by COPPOLA?

It is a specially formulated revitalizing and rejuvenating treatment for the hair which eliminates frizz and curl.


The advanced patent-pending formulation restores and restructures hair by infusing a special blend of natural keratin deep into the damaged cuticle. The keratin is bonded into the cuticle by the heat of the flat iron to relax the hair’s sub-cuticle layer.



How much time should be allowed for each client?

Time should be determined on an individual basis. We recommend that your receptionist screen each client by asking about their hair length, type and texture. This will determine how much time is needed. Please allow a 2 to 3 hour window.



What results can be expected after the treatment?

The hair will be more manageable and take much less time to style. It will be noticeably softer and straighter, with added life and shine, as well as a lengthened look.



Can hair be colored before treatment?

Yes! A great time to have the treatment done would be directly after coloring or chemically treating the hair. The color will be sealed in, leaving the hair vibrant and extending the life of the color. However, you must wait two weeks to color your hair after the treatment.



Can the treatment be done on chemically treated hair, or hair that has previously been relaxed or straightened?

Yes, but you must wait a minimum of two weeks before using the Keratin Complex Hair Therapy Treatment. For blondes, highlighted and damaged hair, we recommend that the flat iron be set at 430°. For all other hair, it should be set at 450°.



How many days after the treatment before the hair can get wet or be washed?

You must wait 72 hours before washing your hair or swimming.



Can the hair be pulled back or clipped up during the 72-hour waiting period?

No. the hair should not have any impressions made by using bands or clips.



What should be done if the hair gets wet during the 72-hour waiting period?

Blow the hair dry and flat iron.



What kind of shampoo and conditioner should be used?

Keratin Complex Natural Shampoo and Conditioner.   



How often can the treatment be done?

The treatment can be done as often as every 4-6 weeks.



Is the re-application of the treatment done on the entire head or just on the new growth?

The re-application should be done on the entire head as the build up of keratin can only improve, and not harm the hair.



How long will the treatment last?

Treatment can last up to 3 months, depending on the hair type and texture, provided the client follows all after care instructions.



Should the hair be cut before or after the treatment?

We recommend that the hair be cut after the treatment, as the hair will have a smoother texture and will lie differently.



Can the treatment be done on pregnant or nursing women?

No. it is not recommended.



Can the treatment be done on children?

Yes. With great results!



Does your company provide technical support?

Yes we are here for you. Keratin Complex Hair Therapy is available to answer any questions Monday-Friday 9-5 EST. at 888-409-4445.



Keratin Customer Care Tips

  • Do not wash hair for 3 days or 72 hours
  • Avoid getting any moisture on the hair
  • If hair gets wet, blow dry immediately and go over with a flat iron
  • Wear hair down - do not use pins, clips, ponytail holders or sunglasses to hold back hair



  • Wash hair only with Keratin Complex Therapy shampoo and conditioner.
  • If swimming in the ocean or chlorinated pool, rinse thoroughly with clean water to rinse out the salt or chlorine.


Visit the Official Keratin Complex Website



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